Privacy & Cookies Policy

This privacy policy sets out how Supernova Living Limited uses and protects any information that you give us when you use our website and online services.

Supernova Living Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Supernova Living Limited may change this policy from occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 22nd, 2018.

What we collect

We may collect the following information, including but not limited to:

  • Full Name
  • Address
  • Contact information including phone number and email address
  • IP addresses 

This information is essential for the sale of our products, shipping and general enquiries. We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping – including but not limited to keeping a full record of sales and to inform newsletter subscribers about products and services supplied by Supernova Living Limited.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based on their activity.

All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation (GDPR) 2018. Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable, clear instructions on how to unsubscribe will by detailed instead.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web application, such as shopping cart functionality.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/2dzivup).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Controlling your personal information

You can contact us at any time to:

  • Request access to information that Supernova Living Limited has about you.
  • Correct any information that Supernova Living Limited has about you.
  • Delete any information that Supernova Living Limited has about you.

This can be done by emailing hello@supernovaliving.com.

We will make sure to provide you with a copy of the data we store and process about you. In order to comply with a request, we may ask you to verify your identity.

We will fulfil this request by sending you a copy electronically unless you expressly specify a different method.  For any subsequent access request, we may charge you with an administration fee.

If you would like a copy of the information held on you please write to:

Supernova Living, PO BOX 335, Ormskirk, L40 5YX

Supernova Living Limited has a Data Protection Officer (DPO) who is responsible for matters relating to privacy and data protection. They can be contacted at the following address:

Laura Beckford – hello@supernovaliving.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Last Updated: April 22nd, 2018